Privacy Policy for Hydra Hosting
Effective Date: Dec 31, 2023
Hydra Hosting ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, virtual machines, dedicated servers, or other services (collectively, the "Services"). By using our Services, you consent to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Account Information: When you register or purchase Services, we collect your name, email address, billing address, phone number, and payment details (e.g., credit card information).
Contact Information: If you contact our support team, we may collect additional details, such as your inquiry details or chat logs.
Fraud Prevention Data: To protect against fraudulent transactions, we may collect IP addresses, device information, and transaction details (e.g., country of origin) through third-party services like FraudLabs Pro.
Account Information: When you register or purchase Services, we collect your name, email address, billing address, phone number, and payment details (e.g., credit card information).
Contact Information: If you contact our support team, we may collect additional details, such as your inquiry details or chat logs.
Fraud Prevention Data: To protect against fraudulent transactions, we may collect IP addresses, device information, and transaction details (e.g., country of origin) through third-party services like FraudLabs Pro.
1.2 Non-Personal Information
Usage Data: We collect information about how you interact with our website and Services, including page views, session duration, and server usage metrics (e.g., CPU, bandwidth usage).
Technical Data: We collect device and browser information, such as IP addresses, operating system, and browser type, to optimize performance and security.
Cookies and Tracking: We use cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings.
Usage Data: We collect information about how you interact with our website and Services, including page views, session duration, and server usage metrics (e.g., CPU, bandwidth usage).
Technical Data: We collect device and browser information, such as IP addresses, operating system, and browser type, to optimize performance and security.
Cookies and Tracking: We use cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
Provide, manage, and improve our Services (e.g., provisioning virtual machines, monitoring server performance).
Process payments and prevent fraudulent transactions (e.g., verifying orders with fraud detection tools).
Communicate with you, including responding to inquiries, sending service updates, or notifying you of policy changes.
Analyze usage trends to enhance our website and Services.
Comply with legal obligations or protect our legal rights.
3. How We Share Your Information
We do not sell or rent your personal information. We may share your data with:
Service Providers: Third-party vendors (e.g., payment processors like Stripe, fraud detection services like FraudLabs Pro, or data center providers) who assist in delivering our Services. These providers are contractually obligated to protect your data.
Legal Compliance: If required by law, we may disclose your information to comply with legal processes, such as court orders or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this policy.
4. Data Storage and Security
Storage: Your data is stored on secure servers in data centers located in [Your Data Center Location, e.g., North America, Europe]. We retain personal information only as long as necessary to provide the Services or meet legal obligations.
Security Measures: We implement industry-standard security practices, including encryption (e.g., SSL/TLS), firewalls, and DDoS protection. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
Backups: We perform regular backups of user data, but you are responsible for maintaining your own backups of content hosted on our servers.
Storage: Your data is stored on secure servers in data centers located in [Your Data Center Location, e.g., North America, Europe]. We retain personal information only as long as necessary to provide the Services or meet legal obligations.
Security Measures: We implement industry-standard security practices, including encryption (e.g., SSL/TLS), firewalls, and DDoS protection. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
Backups: We perform regular backups of user data, but you are responsible for maintaining your own backups of content hosted on our servers.
5. Your Data Protection Rights
Depending on your location, you may have the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal or contractual obligations.
Objection: Object to certain data processing activities (e.g., marketing emails).
Portability: Request a transferable copy of your data in a structured format. To exercise these rights, contact us at [email protected]. We will respond within 30 days, or as required by applicable law.
6. International Data Transfers
If you are located outside the Cayman Islands, your data may be transferred to and processed in jurisdictions with different data protection laws. We ensure appropriate safeguards, such as standard contractual clauses, are in place for international transfers to comply with laws like GDPR.
7. Cookies and Tracking
Essential Cookies: Required for website functionality, such as session management and account login.
Analytics Cookies: Used to collect aggregated data on website usage (e.g., via Google Analytics).
Preference Cookies: Store your settings, such as language or theme preferences. You can disable cookies through your browser, but this may limit access to certain features of our Services.
Essential Cookies: Required for website functionality, such as session management and account login.
Analytics Cookies: Used to collect aggregated data on website usage (e.g., via Google Analytics).
Preference Cookies: Store your settings, such as language or theme preferences. You can disable cookies through your browser, but this may limit access to certain features of our Services.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., payment processors). We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.
9. Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us to request its deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email or account notifications. Continued use of our Services after changes constitutes acceptance of the updated policy.
11. Contact Information
For questions, concerns, or to exercise your data protection rights, please contact us at:
Email: [email protected]
By using Hydra Hosting’s Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
